FAQ

Our staff works quickly to process and ship all orders. Therefore, once the order has been processed, we cannot change anything, e.g. B. Shipping details, item quantity, color and diopter number. Please ensure all information is correct when checking out.

Shipping normally takes 8-12 days. In fact, we can't control the shipping speed, it depends on the destination country's processing time.

1. All orders placed will be processed and shipped within 48 hours. Some items with high prescription and shortage maybe 2-3 days delay in shipping due to customization and stocking. Please understand. 2. Get your tracking number through your own account and track your order You can check your logistics information and status through the following tracking URL: https://www.mqqso.net/pages/track-your- order tracking URL: https://www.17track.net/en

The package will be sent within the first 48 hours after receipt of the order. At the same time, an informed email will be in your email inbox once the package has been shipped. The tracking number inside is for tracking the timely status of the package. We will arrange different logistics companies to serve you according to the actual situation, including (DHL, 4PX Express, E-mail, SF Express). Affected by Covid-19, there will be delays in delivery.

For orders under $59 we charge $9.99 for shipping. We support free worldwide shipping on orders over $59. (Standard logistics) If you have any questions, please feel free to contact us and we will get back to you at the first opportunity!

We also have a size chart on our website. This size chart can be used for converting European to US sizing and has approximate inches per size. Keep in mind that most retail shoes are medium width. The difference between shoe lengths is approximately 1/3 inch and the difference between widths is approximately 1/8 inch. If your shoes are too small or too big, we offer free replacement (customers bear return shipping)

Once your order has been placed you will be contacted as soon as possible if the order is out of stock. Once your order ships, you will be emailed the tracking number to track the package.

All our shoes are orthopedic, diabetic or therapeutic. 90% of our shoes have removable insoles and more depth. For each shoe, under "Special Features" it is stated whether it has removable insoles and additional depth.

Yes, you have to pay return postage for returns

We strive to expedite all orders to customers as quickly as possible. When shopping online, you can cancel your order at any time by simply closing the browser window. If you have processed the order and find that you need to cancel it, change an item in the order, or change the shipping address, please email us. Once your order has been dispatched, it cannot be cancelled. If for any reason we are unable to make the change before the order is processed and dispatched, you will need to return the item at your own expense.

It is the customer's responsibility to enter accurate shipping information when placing an order through our online ordering system. Check your details before completing the purchase. If you find that your shipping address made a mistake, contact us immediately. We will do our best to correct the address if the order has not been shipped. If the order has been dispatched and we are unable to make changes, it is the customer's responsibility to cover all shipping costs associated with misdirected packages. If a package is not collected and returned due to unsuccessful delivery attempts, all additional shipping costs are the responsibility of the customer. We do not provide shipping refunds for the original shipment or return shipment.

If the tracking number says the package was delivered but you haven't received it, please check your front, side and back yards. Ask neighbors if they received the package by mistake or if they saw where the DHL employee left the package. If the package was delivered to an apartment/condominium complex or office building, contact the front desk or administration office. If you still can't find the package, call DHL with the tracking information and ask for assistance. If you've tried to locate the package and it's still missing, give us a call and we'll help.

We want you to be 100% satisfied with your order. You can return defective shoes within the return period. Please call us about your defective shoes at info@mqqso.com and we will arrange a free return for you. Normal wear and tear of the shoes is not considered a defect.

Credits will be issued within 7 business days. We do not refund shipping costs. We will email you when your return is complete and your account has been credited. Please note: After your credit has been processed, it may take an additional week for the funds to appear in your account. It takes most banks about a week to transfer money to a loan.

What you are seeing is an "authorization" for the charge, not the actual "charge". Authorization occurs when you place the order to inform your bank to reserve the money to complete the purchase. The actual charge replaces the authorization when the order is processed. The actual fee must not exceed the authorization fee.